We are committed to offering our customers the finest skincare and cosmetic products
available. If you feel the products you received from our Online Store do not meet this
expectation, simply return the unused portion and we will be happy to remit your account for
the full amount of the purchase. Please Note: Empty containers cannot be accepted for
If you wish to return an item(s) from your online order, please fill out the “Return Section” of
the invoice (the invoice is enclosed in your original order) and place it inside
the return package along with the item(s) you wish to return. Please pack the contents
carefully to avoid damage and retain a copy of the invoice for your records.
If you are returning an item(s) received as a gift, please check the box marked “Gift Return”
on the back of the invoice.
For your convenience, we have provided a return label on the invoice that should be affixed
to the outside of the return package. If the label is not available, all returns should be
US Residents Mail to:
Vanessa Blake Cosmetics
2002 Summit Blvd
Atlanta, GA 30319
To protect you from package loss and to ensure prompt delivery, we recommend shipping
your return package via UPS or insured Parcel Post. Please retain receipts and tracking
information for your records.
Regrettably, return shipping and handling charges are not refundable.
In the case of damaged items, please refer to the Damaged Items section below.
Your return will be processed promptly upon its arrival.
Please note: Only products purchased from vanessablakecosmetics.com may
be returned for refund.
If you have questions about returns, please contact us by phone at 404-566- 2344
or via our Contact Page
When your order arrives, please inspect the carton for any damage that may have occurred
during shipment. It is normal for the shipping carton to show some wear, however, if damage
occurred to the item(s) in your shipment, please contact us immediately at 404-566- 2344
Please provide the order number along with your email address and phone number for
fastest service. To ensure prompt resolution, please retain the shipping box, packing
materials and the damaged items for inspection by the carrier.
VanessaBlakeCosmetics.com and communications from VanessaBlakeCosmetics.com,
including information you provide to us on Vanessa Blake Cosmetics LLC’s website
at www.vanessablakecosmetics.com (“Vanessa Blake Cosmetic’s Website”),
at m.vanessablakecosmetics.com (“Vanessa Blake Cosmetic’s mobile Website”), on
Vanessa Blake Cosmetic’s blog at blog.vanessablakecosmetics.com (“Vanessa Blake
Cosmetic LLC’s Blog”), on Vanessa Blake Cosmetic’s applications (including social media
sites, such as Facebook and Twitter, and Ratings & Reviews and Ask & Answer) (“Vanessa
Blake Cosmetic’s Applications”), in promotions in which Vanessa Blake Cosmetic’s is
involved, in completing customer surveys, and information you provide to us at a Vanessa
Blake Cosmetic’s boutique (brick and mortar stores) (collectively all of these collection
mechanisms, websites and applications, including Vanessa Blake Cosmetic LLC’s Website,
Vanessa Blake Cosmetic LLC’s mobile website, Vanessa Blake Cosmetic LLC’s Blog,
Vanessa Blake Cosmetic LLC’s Applications and the collection of data in Vanessa Blake
Cosmetic LLC’s boutiques, shall be referred to as “Vanessa Blake Cosmetic LLC’s Sites”).
other information or communications that may reference Vanessa Blake Cosmetic LLC with
our affiliates. Your use of Vanessa Blake Cosmetic LLC’s Sites constitutes your acceptance
I. Types of Information Collected.
We collect two types of information when you visit Vanessa Blake Cosmetic LLC’s Sites: (a)
personally identifiable information and (b) non-personally identifiable information.
(1) Personally identifiable information.
Personally identifiable information is any information about you, such as your name, address,
telephone number, credit card number and billing information, birth date, email address,
profile information, and purchase history. Whether or not you provide your personally
identifiable information to us is completely up to you, but if you choose not to provide the
information we request, you may be unable to fully enjoy Vanessa Blake Cosmetic LLC’s
Sites and services, make a purchase or complete a transaction.
(2) Non-personally identifiable information.
Non-personally identifiable information can be technical information or it can be demographic
information, such as your age, gender or interests. Non-personally identifiable information
does NOT identify you personally.
Note that we may tie non-personally identifiable information with personally identifiable
information, in order to provide you with better recommendations, help authenticate you or
other data or information you may provide, prevent fraud, and ensure that Vanessa Blake
Cosmetic LLC’s Sites meet your needs. When we tie non-personally identifiable information
with personally identifiable information, it is considered “personal information” or “personally
using and sharing this combined data in the ways described below, in Sections III and IV of
II. Information Collection Practices.
(1) Direct Information Collection.
We also may collect information from you directly, at the time that you supply data to us via
Vanessa Blake Cosmetic LLC’s Sites. This information may be collected in the following
Purchases. When you place an order through Vanessa Blake Cosmetic LLC’s Website, we
require that you provide your personally identifiable information, such as your name, email
address, shipping/billing address, phone number, credit card number and its expiration date
in order to process and track your order. We may also maintain a record of your product
Creating an Account. When you create an account on any of Vanessa Blake Cosmetic LLC’s
Sites, we may ask for your full name and email address. We also ask you to create a
password to access your account. You are responsible for maintaining the confidentiality of
your account and password. You do not need an account to make an online purchase, but
you will need to create an account to use some of the other features on Vanessa Blake
Cosmetic LLC’s Sites, such as to participate in the Ratings & Review feature. You can also
create an account on Vanessa Blake Cosmetic LLC’s Blog by providing a username and
your email address.
Email Communication. You can sign up on Vanessa Blake Cosmetic LLC’s Sites to receive
promotional emails from us that include the latest information about our new products,
exclusive offers, tips and tricks and more. If you sign up for emails, we will ask you for your
email address, name and country location. If you sign up to receive our catalogue, we will
ask for your name, mailing address, email address and other optional information regarding
your preferences and interests.
Facebook Applications. When you use one of our applications on Facebook, we will request
your permission to access certain personally identifiable information on Facebook, such as
your name, profile picture, gender, networks, user ID, list of friends, and other profile
information. Depending on the application, you may have the opportunity to post reviews,
questions, answers and other content to the application. You can change certain settings
relating to these applications through your account and privacy settings on Facebook.
Sweepstakes, Contests and Promotions. If you enter a sweepstakes, contest or other
promotion, we may ask you for your name, date of birth, email address, country/state of
residence and other demographic information. We may sometimes use a third party
application on Facebook or other third party websites to host a sweepstakes, contests and
promotions. In those instances, the information you provide will be submitted to that third
Feedback. If you contact us to give us feedback or ask questions about Vanessa Blake
Cosmetic LLC’s Sites or any of Vanessa Blake Cosmetic LLC’s services or products, we may
store your communications, including any personally identifiable information you include in
them, so we can effectively respond to you.
The above list provides examples of how we may collect personally identifiable information
from VB.com’s Sites. If you do not want us to collect your personally identifiable information,
please do not provide it on VB.com’s Sites.
2. Use of Information.
We collect information to serve you better and to provide you with a customized experience
while using VB.com’s Sites. Here are some examples of how we may use your personally
identifiable information and non-personally identifiable information:
(1) Personally identifiable information.
We may use your personally identifiable information in the following instances:
to fulfill a request from you, such as to send you catalogs, promotional emails or email
notifications, fulfill and deliver your orders, tell you about our new products, services and
offers, respond to your comments, feedback or questions, contact you if necessary while
processing an order, and generate web analytics to compile user data for marketing
purposes. If you would rather not receive promotional emails from us, please see the section
titled “Opting Out” below.
to request feedback and to enable us to develop, customize and improve Vanessa Blake
Cosmetic LLC’s Sites and our publications and products;
to conduct marketing analysis and to send you surveys or newsletters;
to contact or alert you about Vanessa Blake Cosmetic LLC’s Sites, or any products,
activities, special events or offers from us or our partners; and/or to contact or alert you for
other marketing, informational, product development or promotional purposes;
to keep track of any purchase made by you and/or notify you of any product or service we
believe may be of interest to you;
if necessary, to facilitate or assist with any transaction between you and any of our affiliates
or with any other website that is affiliated or related to us;
to contact you about your use of Vanessa Blake Cosmetic LLC’s Sites, or to otherwise
respond to your emails, submissions, comments, requests or complaints, including customer
support inquiries or questions about our products or services;
to tie it to your non-personally identifiable information or demographic information in order to
provide you with recommendations for products or services that are based on your interests,
purchase history, your age or your location;
to combine the personally identifiable information you provide us with other personal and
non-personally identifiable information about you (such as demographic and past purchase
information) from our records and from other sources, such as address update services, to
use for future marketing initiatives and to help us improve Vanessa Blake Cosmetic LLC’s
Sites and your overall shopping experience;
in the event you purchase a product or service, we may use your personally identifiable
information to process your order, complete a transaction or perform after-sales services;
to administer Vanessa Blake Cosmetic LLC’s Sites, anticipate and resolve problems with
these sites; to store contacts you enter or upload into your contacts list for your private use
to connect you to external, third party applications, such as when you create an account
using an external application such as Facebook or Twitter;
to contact you regarding any promotion, sweepstakes or contest that you participate in
through Vanessa Blake Cosmetic LLC’s Sites; and
for other purposes about which we notify you.
(2) Non-personally identifiable information.
Non-personally identifiable information is used in correlation with personally identifiable
information, in order to fulfill transactions, provide you with a requested service, for research
and market development, or in other ways as permitted by applicable laws, including
combining non-personally identifiable information with personally identifiable information.
IV. Sharing of Information.
(1) Personally identifiable information.
We will share your personally identifiable information with third parties as outlined in this
personally identifiable information:
We may disclose information to a third party to (a) comply with laws or respond to lawful
requests and legal process, (b) to protect Vanessa Blake Cosmetic LLC’s, and our agents,
customers, and others from legal claims or actions, including claims of fraud or to enforce
needed to respond to an emergency, or protect the personal safety of any person.
To complete your purchase. If you choose to make a purchase on Vanessa Blake Cosmetic
LLC’s Sites, we may collect from you your credit card number, billing address and other
information related to such purchase, and we may use such collected information in order to
fulfill your purchase. We may also provide such information, or other personally identifiable
information provided by you, to unaffiliated third parties as necessary to complete your
purchase (for example, to process your credit card).
From time to time, Vanessa Blake Cosmetic LLC’s Sites may include collaboration features
that by their nature support sharing with users you choose. Those users can see your name,
email address, information you add to your profile, and any files you choose to share; and
they can post comments and email you.
On occasion we may also share a portion of our postal mailing list (which includes our
customers’ names and postal addresses) with other companies or organizations that want to
market products or services to you. We may also share your name, postal address and
transactional information (including information about your past purchases but not any
payment information) with third parties for marketing purposes, unless you direct us not to
(see “Opting Out” section below). Also, we may share your personally identifiable information
(either alone or in combination with non-personally identifiable information and/or
demographic information) with affiliates, strategic partners, agents, third party marketers or
other unaffiliated parties who are offering products or services that we believe may be of
interest to you or who require your personally identifiable information for research,
administrative and/or internal business purposes. These parties may use this information to
contact you with an offer or advertisement related to a product or service, or they may use
such information for their own research, administration or business purposes. If you do not
want us to share your personally identifiable information in this manner, please do not
provide us with this information. We do not ever rent or sell your email address with these
organizations or with other third parties for marketing purposes, without putting you on
VB.com’s Sites may also include access to social networking websites established, owned
and controlled by third parties such as Facebook.com, and information may be exchanged
between VB.com’s Sites and these social networking websites. If you choose to use any
third party services or access, purchase or view products or services on a third party
website, we may facilitate sharing of your personally and non-personally identifiable
information with those third parties. Please note, however, that your use of any services
offered or your purchase of any product offered by a third party on a third party website shall
control the services of those third parties or how they use your information. Be sure to review
the terms and the privacy policies of those third parties before using their services.
We also may have to share your personally identifiable information if you choose to enter a
sweepstakes or contest in order to fulfill the terms of that promotion. This means that we may
share the information for prize fulfillment purposes or mail carriers. We also may share your
information with the co-sponsor of that promotion or to market the prize distribution.
We may have to share your information with unaffiliated third-party service providers, agents
or independent contractors who help us maintain Vanessa Blake Cosmetic LLC’s Sites and
provide other administrative services to us (including, but not limited to providing customer
service, maintaining and analyzing data, sending customer communications on our behalf,
and entry collection, winner selection and prize fulfillment for contests, sweepstakes and
other promotions). We seek to ensure that these unaffiliated third parties will not use the
personally identifiable information for any other purpose than to provide the administrative
services for which they are responsible. Because the unaffiliated third-party service providers
that help us administer Vanessa Blake Cosmetic LLC’s Sites and will have access to users’
personally identifiable information, We may share personally identifiable information in
connection with an acquisition, merger, or sale of all or a substantial portion of our business,
with or to another company. In any such event, you will receive notice if your data is
We may share personally identifiable information and/or non-personally identifiable
information in order to track and analyze usage and volume statistical information from our
visitors and customers and provide such information to third parties.
For fraud protection and compliance with law, we may disclose any information, including
personally identifiable information, that we deem necessary.
(2) Non-personally identifiable information.
We reserve the right to share non-personally identifiable information about our customers,
sales, and traffic to our partners and advertisers. Please also note that we may share your
non-personally identifiable information when it is tied to your personally identifiable
V. Information on Public Areas of Vanessa Blake Cosmetic LLC’s Sites.
Any information you submit in a public area of Vanessa Blake Cosmetic LLC’s Sites – such
as on a social media page, user comments, comments on Vanessa Blake Cosmetic LLC’s
Blog, reviews or comments on the Ratings & Reviews feature, questions or answers on the
Ask & Answer application or any other public forum – will not be treated as confidential and
may be publicly disclosed. This applies to personally identifiable information, as well as non-
personally identifiable information, so please consider your public postings before doing so.
Additionally, information posted on social media pages will be subject to the terms governing
those pages and websites.
VI. Location Services.
Vanessa Blake Cosmetic LLC’s Applications may include features that can provide you with
location-based information if you tell us where you are (i.e., by allowing your mobile device to
send us your location). If you want to deactivate this feature, please contact your carrier for
information on how you can disable location services on your mobile device.
VII. Protecting Kids’ Privacy.
Vanessa Blake Cosmetic LLC’s Sites are not intended for children. We do not knowingly
collect personally identifiable information from children, and none of the Vanessa Blake
Cosmetic LLC’s Sites are designed to attract children. Children under 13 may look at
Vanessa Blake Cosmetic LLC’s Sites, but are not permitted to make a purchase, create an
account, enter a promotion, submit a customer survey, sign-up for emails or post comments
on Vanessa Blake Cosmetic LLC’s Blog or on Vanessa Blake Cosmetic LLC’s Applications.
If we discover someone under the age of 13 has created an account or has otherwise
provided us with their personal information, no matter how adorable they might be, we will
remove their personally identifiable registration information from our records. If you are under
13 and would like to make a purchase, please ask a parent or legal guardian to place the
order for you.
VIII. Protecting Your Security.
Security for Vanessa Blake Cosmetic LLC’s Sites is in accordance with industry standards to
protect the security of your personal information both online and offline. Personally
identifiable information is stored on computer servers in a controlled environment that is
reasonably protected from unauthorized misuse or disclosure. We use available technology
and other techniques to implement systems like firewalls, and/or encryption to secure
marketing data transfers.
Orders placed on Vanessa Blake Cosmetic LLC’s Website are encrypted using Secure
Socket Layer (SSL) technology, an industry standard that is used by vendors to ensure the
security of online business. It negotiates and employs the essential functions of mutual
authentication, data encryption, and data integrity for secure transactions.
We take special steps to safeguard your personal information and since your password is
protected, only you can access your account information. We recommend that you keep your
password private and always sign-off of your account and close your browser when you are
finished shopping. If you have any questions about security on our website,
IX. Opting Out.
If you would like to opt out of receiving promotional emails from us, please follow the
unsubscribe instructions located at the bottom of each email.
If you would like to opt out of receiving direct email, mail, mobile marketing or telephone
marketing calls from us, or if you prefer that we not share your personal information with third
parties for marketing purposes, please send your request, including your name, email
address, street address, city, state, and zip code, via email
to email@example.com (please use the subject line: Privacy Opt-Out
Request). We are not responsible for notices that are not labeled or sent improperly, or do
not have complete information. We will process your request within 30 days of the date we
receive your request, but you may, in the meantime, receive previously scheduled emails,
mail or calls from us. Once you have opted out, you do not need to do so again.
Even if you opt-out, please note that Vanessa Blake Cosmetic LLC’s may still use your
personally identifiable information (and may share your information with our service
X. Changing, Updating or Deleting Personal Information.
You can update, change or delete certain personally identifiable information (such as your
email address, mailing address and payment method) on Vanessa Blake Cosmetic LLC’s
Website by clicking “My Account” in the menu at the top of each page on Vanessa Blake
Cosmetic LLC’s Website.
You can also update or change your email address by clicking “Update Profile” at the bottom
of each promotional email you receive from us.
If you are a registered user of Vanessa Blake Cosmetic LLC’s Blog, you can update, change
or delete certain personal information (such as your name, email address and other profile
information) on Vanessa Blake Cosmetic LLC’s Blog, by clicking “Edit Your Profile” at the top
left of each page on Vanessa Blake Cosmetic LLC’s Blog (you have to be logged in first).
time will be effective immediately. Your continued use of Vanessa Blake Cosmetic LLC’s
In the event that all or part of our assets are sold or acquired by another party, or in the event
of a merger, you grant us the right to assign the personally identifiable and non-personally
identifiable information collected via the Sites.
XIII. Governing Law.
State of New York, excluding without resort to its conflicts-of- law principles. Please note that
your use of Vanessa Blake Cosmetic LLC’s Sites may be subject to other local, state,
national, and international laws. You expressly agree that exclusive jurisdiction for any claim
or dispute with Vanessa Blake Cosmetic LLC’s or relating in any way to your use of Vanessa
Blake Cosmetic LLC’s Sites lies in the state and/or federal courts of California, and you
further agree and expressly consent to the exercise of personal jurisdiction in the courts of
California in connection with any such dispute including any claim involving us, Vanessa
Blake Cosmetic LLC’s Sites, our affiliates, subsidiaries, employees, contractors, officers,
directors, telecommunication providers, and/or content providers.
XIV. Contact Us.
collected from you, please contact us by either of the following methods:
Vanessa Blake Cosmetics
14 Wall Street
New York, NY 10005