Shipping, Returns & Privacy Policy

RETURNS

We are committed to offering our customers the finest skincare and cosmetic products

available. If you feel the products you received from our Online Store do not meet this

expectation, simply return the unused portion and we will be happy to remit your account for

the full amount of the purchase. Please Note: Empty containers cannot be accepted for

refund.

If you wish to return an item(s) from your online order, please fill out the “Return Section” of

the invoice (the invoice is enclosed in your original order) and place it inside

the return package along with the item(s) you wish to return. Please pack the contents

carefully to avoid damage and retain a copy of the invoice for your records.

If you are returning an item(s) received as a gift, please check the box marked “Gift Return”

on the back of the invoice.

For your convenience, we have provided a return label on the invoice that should be affixed

to the outside of the return package. If the label is not available, all returns should be

addressed to:

US Residents Mail to:

Vanessa Blake Cosmetics

2002 Summit Blvd

Suite 300

Atlanta, GA 30319

To protect you from package loss and to ensure prompt delivery, we recommend shipping

your return package via UPS or insured Parcel Post. Please retain receipts and tracking

information for your records.

Regrettably, return shipping and handling charges are not refundable.

In the case of damaged items, please refer to the Damaged Items section below.

Your return will be processed promptly upon its arrival.

Please note: Only products purchased from vanessablakecosmetics.com may

be returned for refund.

If you have questions about returns, please contact us by phone at 404-566- 2344

or via our Contact Page

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred

during shipment. It is normal for the shipping carton to show some wear, however, if damage

occurred to the item(s) in your shipment, please contact us immediately at 404-566- 2344

Please provide the order number along with your email address and phone number for

fastest service. To ensure prompt resolution, please retain the shipping box, packing

materials and the damaged items for inspection by the carrier.

PRIVACY POLICY

Please note that this Privacy Policy governs information provided to

VanessaBlakeCosmetics.com and communications from VanessaBlakeCosmetics.com,

including information you provide to us on Vanessa Blake Cosmetics LLC’s website

at www.vanessablakecosmetics.com (“Vanessa Blake Cosmetic’s Website”),

at m.vanessablakecosmetics.com (“Vanessa Blake Cosmetic’s mobile Website”), on

Vanessa Blake Cosmetic’s blog at blog.vanessablakecosmetics.com (“Vanessa Blake

Cosmetic LLC’s Blog”), on Vanessa Blake Cosmetic’s applications (including social media

sites, such as Facebook and Twitter, and Ratings & Reviews and Ask & Answer) (“Vanessa

Blake Cosmetic’s Applications”), in promotions in which Vanessa Blake Cosmetic’s is

involved, in completing customer surveys, and information you provide to us at a Vanessa

Blake Cosmetic’s boutique (brick and mortar stores) (collectively all of these collection

mechanisms, websites and applications, including Vanessa Blake Cosmetic LLC’s Website,

Vanessa Blake Cosmetic LLC’s mobile website, Vanessa Blake Cosmetic LLC’s Blog,

Vanessa Blake Cosmetic LLC’s Applications and the collection of data in Vanessa Blake

Cosmetic LLC’s boutiques, shall be referred to as “Vanessa Blake Cosmetic LLC’s Sites”).

Unless otherwise noted at the time of collection, this Privacy Policy does not govern any

other information or communications that may reference Vanessa Blake Cosmetic LLC with

our affiliates. Your use of Vanessa Blake Cosmetic LLC’s Sites constitutes your acceptance

of this Privacy Policy and your consent to the practices it describes.

I. Types of Information Collected.

We collect two types of information when you visit Vanessa Blake Cosmetic LLC’s Sites: (a)

personally identifiable information and (b) non-personally identifiable information.

(1) Personally identifiable information.

Personally identifiable information is any information about you, such as your name, address,

telephone number, credit card number and billing information, birth date, email address,

profile information, and purchase history. Whether or not you provide your personally

identifiable information to us is completely up to you, but if you choose not to provide the

information we request, you may be unable to fully enjoy Vanessa Blake Cosmetic LLC’s

Sites and services, make a purchase or complete a transaction.

(2) Non-personally identifiable information.

Non-personally identifiable information can be technical information or it can be demographic

information, such as your age, gender or interests. Non-personally identifiable information

does NOT identify you personally.

Note that we may tie non-personally identifiable information with personally identifiable

information, in order to provide you with better recommendations, help authenticate you or

other data or information you may provide, prevent fraud, and ensure that Vanessa Blake

Cosmetic LLC’s Sites meet your needs. When we tie non-personally identifiable information

with personally identifiable information, it is considered “personal information” or “personally

identifiable information” for the purposes of this Privacy Policy. This means that we will be

using and sharing this combined data in the ways described below, in Sections III and IV of

this Privacy Policy.

II. Information Collection Practices.

(1) Direct Information Collection.

We also may collect information from you directly, at the time that you supply data to us via

Vanessa Blake Cosmetic LLC’s Sites. This information may be collected in the following

instances:

Purchases. When you place an order through Vanessa Blake Cosmetic LLC’s Website, we

require that you provide your personally identifiable information, such as your name, email

address, shipping/billing address, phone number, credit card number and its expiration date

in order to process and track your order. We may also maintain a record of your product

purchases.

Creating an Account. When you create an account on any of Vanessa Blake Cosmetic LLC’s

Sites, we may ask for your full name and email address. We also ask you to create a

password to access your account. You are responsible for maintaining the confidentiality of

your account and password. You do not need an account to make an online purchase, but

you will need to create an account to use some of the other features on Vanessa Blake

Cosmetic LLC’s Sites, such as to participate in the Ratings & Review feature. You can also

create an account on Vanessa Blake Cosmetic LLC’s Blog by providing a username and

your email address.

Email Communication. You can sign up on Vanessa Blake Cosmetic LLC’s Sites to receive

promotional emails from us that include the latest information about our new products,

exclusive offers, tips and tricks and more. If you sign up for emails, we will ask you for your

email address, name and country location. If you sign up to receive our catalogue, we will

ask for your name, mailing address, email address and other optional information regarding

your preferences and interests.

Facebook Applications. When you use one of our applications on Facebook, we will request

your permission to access certain personally identifiable information on Facebook, such as

your name, profile picture, gender, networks, user ID, list of friends, and other profile

information. Depending on the application, you may have the opportunity to post reviews,

questions, answers and other content to the application. You can change certain settings

relating to these applications through your account and privacy settings on Facebook.

Sweepstakes, Contests and Promotions. If you enter a sweepstakes, contest or other

promotion, we may ask you for your name, date of birth, email address, country/state of

residence and other demographic information. We may sometimes use a third party

application on Facebook or other third party websites to host a sweepstakes, contests and

promotions. In those instances, the information you provide will be submitted to that third

party and their privacy policy will govern the use and disclosure of the information you

submit.

Feedback. If you contact us to give us feedback or ask questions about Vanessa Blake

Cosmetic LLC’s Sites or any of Vanessa Blake Cosmetic LLC’s services or products, we may

store your communications, including any personally identifiable information you include in

them, so we can effectively respond to you.

The above list provides examples of how we may collect personally identifiable information

from VB.com’s Sites. If you do not want us to collect your personally identifiable information,

please do not provide it on VB.com’s Sites.

2. Use of Information.

We collect information to serve you better and to provide you with a customized experience

while using VB.com’s Sites. Here are some examples of how we may use your personally

identifiable information and non-personally identifiable information:

(1) Personally identifiable information.

We may use your personally identifiable information in the following instances:

to fulfill a request from you, such as to send you catalogs, promotional emails or email

notifications, fulfill and deliver your orders, tell you about our new products, services and

offers, respond to your comments, feedback or questions, contact you if necessary while

processing an order, and generate web analytics to compile user data for marketing

purposes. If you would rather not receive promotional emails from us, please see the section

titled “Opting Out” below.

to request feedback and to enable us to develop, customize and improve Vanessa Blake

Cosmetic LLC’s Sites and our publications and products;

to conduct marketing analysis and to send you surveys or newsletters;

to contact or alert you about Vanessa Blake Cosmetic LLC’s Sites, or any products,

activities, special events or offers from us or our partners; and/or to contact or alert you for

other marketing, informational, product development or promotional purposes;

to keep track of any purchase made by you and/or notify you of any product or service we

believe may be of interest to you;

if necessary, to facilitate or assist with any transaction between you and any of our affiliates

or with any other website that is affiliated or related to us;

to contact you about your use of Vanessa Blake Cosmetic LLC’s Sites, or to otherwise

respond to your emails, submissions, comments, requests or complaints, including customer

support inquiries or questions about our products or services;

to tie it to your non-personally identifiable information or demographic information in order to

provide you with recommendations for products or services that are based on your interests,

purchase history, your age or your location;

to combine the personally identifiable information you provide us with other personal and

non-personally identifiable information about you (such as demographic and past purchase

information) from our records and from other sources, such as address update services, to

use for future marketing initiatives and to help us improve Vanessa Blake Cosmetic LLC’s

Sites and your overall shopping experience;

in the event you purchase a product or service, we may use your personally identifiable

information to process your order, complete a transaction or perform after-sales services;

to administer Vanessa Blake Cosmetic LLC’s Sites, anticipate and resolve problems with

these sites; to store contacts you enter or upload into your contacts list for your private use

and viewing;

to connect you to external, third party applications, such as when you create an account

using an external application such as Facebook or Twitter;

to contact you regarding any promotion, sweepstakes or contest that you participate in

through Vanessa Blake Cosmetic LLC’s Sites; and

for other purposes about which we notify you.

(2) Non-personally identifiable information.

Non-personally identifiable information is used in correlation with personally identifiable

information, in order to fulfill transactions, provide you with a requested service, for research

and market development, or in other ways as permitted by applicable laws, including

combining non-personally identifiable information with personally identifiable information.

IV. Sharing of Information.

(1) Personally identifiable information.

We will share your personally identifiable information with third parties as outlined in this

Privacy Policy or with your consent. Below are examples of how we may share your

personally identifiable information:

We may disclose information to a third party to (a) comply with laws or respond to lawful

requests and legal process, (b) to protect Vanessa Blake Cosmetic LLC’s, and our agents,

customers, and others from legal claims or actions, including claims of fraud or to enforce

our agreements, policies and terms of use or (c) in the good faith belief that disclosure is

needed to respond to an emergency, or protect the personal safety of any person.

To complete your purchase. If you choose to make a purchase on Vanessa Blake Cosmetic

LLC’s Sites, we may collect from you your credit card number, billing address and other

information related to such purchase, and we may use such collected information in order to

fulfill your purchase. We may also provide such information, or other personally identifiable

information provided by you, to unaffiliated third parties as necessary to complete your

purchase (for example, to process your credit card).

From time to time, Vanessa Blake Cosmetic LLC’s Sites may include collaboration features

that by their nature support sharing with users you choose. Those users can see your name,

email address, information you add to your profile, and any files you choose to share; and

they can post comments and email you.

On occasion we may also share a portion of our postal mailing list (which includes our

customers’ names and postal addresses) with other companies or organizations that want to

market products or services to you. We may also share your name, postal address and

transactional information (including information about your past purchases but not any

payment information) with third parties for marketing purposes, unless you direct us not to

(see “Opting Out” section below). Also, we may share your personally identifiable information

(either alone or in combination with non-personally identifiable information and/or

demographic information) with affiliates, strategic partners, agents, third party marketers or

other unaffiliated parties who are offering products or services that we believe may be of

interest to you or who require your personally identifiable information for research,

administrative and/or internal business purposes. These parties may use this information to

contact you with an offer or advertisement related to a product or service, or they may use

such information for their own research, administration or business purposes. If you do not

want us to share your personally identifiable information in this manner, please do not

provide us with this information. We do not ever rent or sell your email address with these

organizations or with other third parties for marketing purposes, without putting you on

notice.

VB.com’s Sites may also include access to social networking websites established, owned

and controlled by third parties such as Facebook.com, and information may be exchanged

between VB.com’s Sites and these social networking websites. If you choose to use any

third party services or access, purchase or view products or services on a third party

website, we may facilitate sharing of your personally and non-personally identifiable

information with those third parties. Please note, however, that your use of any services

offered or your purchase of any product offered by a third party on a third party website shall

not be solely governed by our Terms and Conditions or this Privacy Policy and we do not

control the services of those third parties or how they use your information. Be sure to review

the terms and the privacy policies of those third parties before using their services.

We also may have to share your personally identifiable information if you choose to enter a

sweepstakes or contest in order to fulfill the terms of that promotion. This means that we may

share the information for prize fulfillment purposes or mail carriers. We also may share your

information with the co-sponsor of that promotion or to market the prize distribution.

We may have to share your information with unaffiliated third-party service providers, agents

or independent contractors who help us maintain Vanessa Blake Cosmetic LLC’s Sites and

provide other administrative services to us (including, but not limited to providing customer

service, maintaining and analyzing data, sending customer communications on our behalf,

and entry collection, winner selection and prize fulfillment for contests, sweepstakes and

other promotions). We seek to ensure that these unaffiliated third parties will not use the

personally identifiable information for any other purpose than to provide the administrative

services for which they are responsible. Because the unaffiliated third-party service providers

that help us administer Vanessa Blake Cosmetic LLC’s Sites and will have access to users’

personally identifiable information, We may share personally identifiable information in

connection with an acquisition, merger, or sale of all or a substantial portion of our business,

with or to another company. In any such event, you will receive notice if your data is

transferred and becomes subject to a substantially different privacy policy.

We may share personally identifiable information and/or non-personally identifiable

information in order to track and analyze usage and volume statistical information from our

visitors and customers and provide such information to third parties.

For fraud protection and compliance with law, we may disclose any information, including

personally identifiable information, that we deem necessary.

(2) Non-personally identifiable information.

We reserve the right to share non-personally identifiable information about our customers,

sales, and traffic to our partners and advertisers. Please also note that we may share your

non-personally identifiable information when it is tied to your personally identifiable

information, in the manners described in Section IV(1) of this Privacy Policy.

V. Information on Public Areas of Vanessa Blake Cosmetic LLC’s Sites.

Any information you submit in a public area of Vanessa Blake Cosmetic LLC’s Sites – such

as on a social media page, user comments, comments on Vanessa Blake Cosmetic LLC’s

Blog, reviews or comments on the Ratings & Reviews feature, questions or answers on the

Ask & Answer application or any other public forum – will not be treated as confidential and

may be publicly disclosed. This applies to personally identifiable information, as well as non-

personally identifiable information, so please consider your public postings before doing so.

Additionally, information posted on social media pages will be subject to the terms governing

those pages and websites.

VI. Location Services.

Vanessa Blake Cosmetic LLC’s Applications may include features that can provide you with

location-based information if you tell us where you are (i.e., by allowing your mobile device to

send us your location). If you want to deactivate this feature, please contact your carrier for

information on how you can disable location services on your mobile device.

VII. Protecting Kids’ Privacy.

Vanessa Blake Cosmetic LLC’s Sites are not intended for children. We do not knowingly

collect personally identifiable information from children, and none of the Vanessa Blake

Cosmetic LLC’s Sites are designed to attract children. Children under 13 may look at

Vanessa Blake Cosmetic LLC’s Sites, but are not permitted to make a purchase, create an

account, enter a promotion, submit a customer survey, sign-up for emails or post comments

on Vanessa Blake Cosmetic LLC’s Blog or on Vanessa Blake Cosmetic LLC’s Applications.

If we discover someone under the age of 13 has created an account or has otherwise

provided us with their personal information, no matter how adorable they might be, we will

remove their personally identifiable registration information from our records. If you are under

13 and would like to make a purchase, please ask a parent or legal guardian to place the

order for you.

VIII. Protecting Your Security.

Security for Vanessa Blake Cosmetic LLC’s Sites is in accordance with industry standards to

protect the security of your personal information both online and offline. Personally

identifiable information is stored on computer servers in a controlled environment that is

reasonably protected from unauthorized misuse or disclosure. We use available technology

and other techniques to implement systems like firewalls, and/or encryption to secure

marketing data transfers.

Orders placed on Vanessa Blake Cosmetic LLC’s Website are encrypted using Secure

Socket Layer (SSL) technology, an industry standard that is used by vendors to ensure the

security of online business. It negotiates and employs the essential functions of mutual

authentication, data encryption, and data integrity for secure transactions.

We take special steps to safeguard your personal information and since your password is

protected, only you can access your account information. We recommend that you keep your

password private and always sign-off of your account and close your browser when you are

finished shopping. If you have any questions about security on our website,

please emailprivacy@vanessablakecosmetics.com.

IX. Opting Out.

If you would like to opt out of receiving promotional emails from us, please follow the

unsubscribe instructions located at the bottom of each email.

If you would like to opt out of receiving direct email, mail, mobile marketing or telephone

marketing calls from us, or if you prefer that we not share your personal information with third

parties for marketing purposes, please send your request, including your name, email

address, street address, city, state, and zip code, via email

to privacy@vanessablakecosmetics.com (please use the subject line: Privacy Opt-Out

Request). We are not responsible for notices that are not labeled or sent improperly, or do

not have complete information. We will process your request within 30 days of the date we

receive your request, but you may, in the meantime, receive previously scheduled emails,

mail or calls from us. Once you have opted out, you do not need to do so again.

Even if you opt-out, please note that Vanessa Blake Cosmetic LLC’s may still use your

personally identifiable information (and may share your information with our service

providers) in the other manners described in this Privacy Policy.

X. Changing, Updating or Deleting Personal Information.

You can update, change or delete certain personally identifiable information (such as your

email address, mailing address and payment method) on Vanessa Blake Cosmetic LLC’s

Website by clicking “My Account” in the menu at the top of each page on Vanessa Blake

Cosmetic LLC’s Website.

You can also update or change your email address by clicking “Update Profile” at the bottom

of each promotional email you receive from us.

If you are a registered user of Vanessa Blake Cosmetic LLC’s Blog, you can update, change

or delete certain personal information (such as your name, email address and other profile

information) on Vanessa Blake Cosmetic LLC’s Blog, by clicking “Edit Your Profile” at the top

left of each page on Vanessa Blake Cosmetic LLC’s Blog (you have to be logged in first).

XI. Changes to our Privacy Policy.

As the content of this Privacy Policy may change from time to time, we suggest you

periodically consult this Privacy Policy. We will post the revised policy here, which at that

time will be effective immediately. Your continued use of Vanessa Blake Cosmetic LLC’s

Sites subject to this Privacy Policy will signify your acceptance of privacy policy changes.

XII. Assignment.

In the event that all or part of our assets are sold or acquired by another party, or in the event

of a merger, you grant us the right to assign the personally identifiable and non-personally

identifiable information collected via the Sites.

XIII. Governing Law.

This Privacy Policy shall be governed by and construed in accordance with the laws of the

State of New York, excluding without resort to its conflicts-of- law principles. Please note that

your use of Vanessa Blake Cosmetic LLC’s Sites may be subject to other local, state,

national, and international laws. You expressly agree that exclusive jurisdiction for any claim

or dispute with Vanessa Blake Cosmetic LLC’s or relating in any way to your use of Vanessa

Blake Cosmetic LLC’s Sites lies in the state and/or federal courts of California, and you

further agree and expressly consent to the exercise of personal jurisdiction in the courts of

California in connection with any such dispute including any claim involving us, Vanessa

Blake Cosmetic LLC’s Sites, our affiliates, subsidiaries, employees, contractors, officers,

directors, telecommunication providers, and/or content providers.

XIV. Contact Us.

For further information on our Privacy Policy, or questions on information that we may have

collected from you, please contact us by either of the following methods:

Vanessa Blake Cosmetics

14 Wall Street

20th Floor

New York, NY 10005

Email: info@vanessablakecosmetics.com

888-539- 0002